CANNOT GET ANY CUSTOMER SERVICE FOR FIXED LIN

I have been experiencing problems with Telkom since October 2017. But my latest and most extreme case of absolutely shocking, appaling service is of recent. My account was suspended due to me owing them money, as I have being debited for 3 other contracts I have been trying to close since October 2017, I thought this was included. Any case, I paid the outstanding amount and was told that my fixed line would be restored immediately. Well let me tell you that is a lie. I have been shunted from each and every department of Telkom since Saturday. I have spent over R1000 in airtime hanging on for someone to answer a call. I am told that Technical cannot help me as my account is suspended I must phone Billing, I phone Billing they say everything is perfect I am in Credit, I must phone Residential Sales, Sales department says that I am not an active customer. I have tried to log the call on the website, but it crashes. I have tried on the App it crashes. Finally when I log numerous technical calls the numbers do not exist the next day. I phoned to speak to a call centre. Apparently there is no such thing!! Well I'm not surprised. I can't use my fixed line as it is suspended and if I try to cancel it early I have to pay a penalty. Why is TELKOM even allow to operate????? Why can't one person in one department actually phone the other department and ask what the problem is? Is that too much to ask a company who I pay every month?