CANNOT GET AN UPGRADE ON MY TELKOM MIX 3 MONTHS NW

IN SEPT 2015 I WENT TO A POP UP STORE IN KENILWORTH CENTRE AND THE AGENT ADVISED ME IM DUE FOR AN UPGRADE ALL I HAVE TO DO IS GO TO THE STORE WITH MY ID, HE CANNOT ASSIST ME BECAUSE THEY DO NOT KEEP PHONES AND THE STORE IS BEING UPGRADED. ON FRIDAY 16 OCT I WENT TO KENILWORTH CENTRE STORE AND WAS SEND HOME SAYING THEY DO NOT HAVE TELKOM MIX PACKAGES AVAILABLE AND THEY ARE WAITING FOR NEW PACKAGES TO BE RELEASED. I AGAIN WENT TO TELKOM IN CLAREMONT(STADIUM ON MAIN) AND THE CONSULTANT ADVISED ME THAT TO GET A UPGRADE ON MY TELKOM MIX I REQUIRE 3 MONTHS BANK STATEMENTS TOTALLY DIFFERENT TO WHAT THE AGENT ADVISED IN KENILWORTH THAT I JUST NEED MY ID. WHILE DEALING WITH THE CONSULTANT SHE ADVISED THAT I AM IN ARREAS AFTER I CALLED THE CALL CENTRE NUMEROUS TIMES ASKING FOR THE AMOUNT TO PAY. I HAVE BEEN GIVEN INCORRECT AMOUNTS AND ALWAYS SEEM TO BE IN ARREAS. I AM AT THE POINT OF TAKING THIS MATTER FURTHER BECAUSE I AM NOT BEING ABLE TO GET ANYTHING RIGHT WITH TELKOM. ON 19 OCTOBER I HAVE BEEN TRANSFERED 10 TIMES TO DIFFERENT CONSULTANTS FOR AN UPGRADE AND NO ONE CAN ASSIST ME. THE CALL CENTER EVEN PUT ME THROUGH TO SELL DIRECT AND THEY CANT HELP ME.NO UPGRADE NO ASSISTANCE FROM TELKOM.