GM
Gerard M

1 reviews | Active since May 2014

28 Oct 2015, 11:00

Cannot get an ADSL line

I have been attempting to get ADSL for the past almost 3 months.<br> <br> I went to the Telkom in Durban in City View mall which is located in Stamford Hill Road.<br> <br> First of all it took me 1.5 months to get a telkom landline. I app**** online on the telkom website for an ADSL line. After a week I heard NOTHING. So I send a contact request so that Telkom could phone me, couple of days go by, NOTHING.<br> <br> So I went back to the shop to apply. This is where I continued to deal with Mr Piwe Musa.<br> <br> After a week or two of hearing NOTHING again. I phone Mr Musa. Sorry sir I am dealing with your order they just wanted to confirm your address. Ok so it takes Telkom 2 weeks to confirm my address. NONSENSE.<br> <br> I then proceeded to wait another week, NOTHING.<br> <br> I began to phone Mr Musa every couple of days, all he said was we are busy with your order there is a new system being installed it may just take some time. <br> <br> Evantually I gave up on Mr Musa and phoned telkom. The lady on the line told me that the order had not been elevated to receive an appointment. One phone call to find that out!<br> <br> Another week goes by, phone again and this time the excuse is the responsible person could not find my order. I give up!

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Replies (1)
Telkom
Telkom's reply28 Oct 2015, 11:08
Official
Hello gerardmatt,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM161832.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team

Best regards,