Cannot get access to services I am paying for

Item: Telkom
Rating: 1
Author: Thulani M

I am paying for a service that I am not getting from Telkom. They cannot replace my sim cards neither can the cancel their services.

I had my phone ****** in July, since then I have not been able to access my sim card or had anyone from Telkom contact me.

I have logged a cancellation of service online on the 27th of October 2017 with the following message from Telkom: "Dear Customer, Your query will be attended to.Your case number is ********** 4 Telkom SOC SA"

and

"Dear Customer, Your query will be attended to.Your case number is ********** 3 Telkom SOC SA"

Another on the 7th November 2017: "Dear Customer, Your query will be attended to.Your case number is ********** 9 Telkom SOC SA"

I went to their branch on the 15th November 2017, the branch also could assist me with neither of the above services. They logged a complaint with their billing department.

The reference number I got from the branch is ********** 9.

Can somebody please assist, my biggest issue is that I am paying for the service until I had to reverse the payment for November 2017.

Helpful (0)

Replies (1)

Thulani M's updateReviewer Update

10 May 2019, 13:47

Telkom, It has been over 2 years now, and I am still trying sort out above issue with you. Mind you, you have not responded to the above reference number on your reply as promised. I don't think you are taking business seriously. Till today my account is still being debited from Telkom yet no one bothers to contact me. You sent me to debt collectors to pay for the service you are not rendering. When that fails you still try to debit my account. If you are not going to sort out the above issue please quit debiting my account. It is really annoying to keep returning debits. Can somebody from Telkom please contact me. Thulani Madela

Thulani M's update10 May 2019, 13:47

Reviewer Update