Cannot get a Line Cancelled

Is there any news regarding this matter. I have had no contact from anybody regarding this matter. This mails started from January 2018 already. We are in July 2018 now. This is totally unacceptable. Your call centre is not assisting us, and your email address is not working.

I have sent numerous emails to have my Telkom DSL line cancelled. I have submitted this form in January 2018 already, again in February. We are in July 2018 now, no response from Telkom yet.

No service consultant has contacted me as yet, (as promised on this form and on below email). Please can you get a consultant to call me, or just cancel my line and close my account please. I do not want to retain my number and I also don’t want Telkom as my ISP or network provider in future.