Cannot get 2x Business Accounts Cancelled

<p>Sent Telkom 2x cancellation requests on the 1st of November for two Business Accounts, along with all the required documentation, Followed up on 10213 to confirm if request was received. which I was told it was and would be actioned end November</p> <p> </p> <p>Well NOT,</p> <p>Got a new account, called in yesterday 12 Dec to follow up again, and was told by Nilesh that account is still active,</p> <p>Sent required documentation again to him as he said he would esculate</p> <p> </p> <p>Called 13 Dec 2016 to confirm is request was receved, Silvi matter of factly told me I need to mail Nilesh and ask him, She blanky refused to help, as she does not have access to cancellations and the only way to get in touch with them is through a email, WHICH THEY DONT ANSWER OR ACTION!!!!!!!!!!!!</p>