Cannot fix internet connection

I have an uncapped Telkom internet connection. I also have a full-time, professional job. A couple of days ago, I received an sms saying that I had some funds outstanding on my account, which I knew about and settled five days prior.<br> <br> Two days ago, I found my internet connection not working - suspended due to overdue funds. After spending more than FIVE HOURS with the call centre over the past two days (and hearing that my account is in fact settled!), it's still not fixed. Tonight I get through to a technician, who asks me for my username & password (sent more than a year ago via sms). I told him I didn't have it, and after holding for twenty more minutes, he finally said that the \system is currently down"and that I can \""phone again tomorrow\""...<br> <br> This is completely unacceptable"