Cannot Explain overcharge so just ignore my mails

Hi,<br> <br> I have sent numerous request to explain an amount of R599 on the 16th December that was charged to my account when I moved from the Promo 5 to a Telkom LTE package. I received an SMS that it had been \revolved\" but nothing had been done. I had not been contacted or notified why I was charged an extra R599. I spoke to one customer services rep for over an hour and he couldn't give me an explanation. I have since spoken to about 4-5 different people who cannot give me an answer and now I am just being Ignored. This is really pathetic service. The problem is that Telkom Mobile cannot explain the charge and is just keeping quiet about it. Also, if you do RECORD your phone calls I specifically asked for there not to be a CLI charged and after removing it I am still being billed for it. Who needs CLI for a data account ???"