Cannot even sell a simple 1TB sim card

Good morning,

I am horrified at the service from Telkom I thought the service from Telkom was meant to be getting better. I app**** for the 1TB offer sim only online on the 3rd of September 2020. I got two phone call on the 3rd from 012688 number the 1st call the call was silent the 2nd call was put down when I answered the phone. I called on the 4th to follow up and the Telkom agent told me the system was down and she could not help. The following Monday I went to the Telkom shop at Northgate I was greeted at the door and told because of loadshedding they could not assist me. They would take my number and call me when the power was back on I never received a call. I went back to the store on the Tuesday and was told its online only and they cant help but after explaining my story they said they would try, took all my document and filled out form. They would call when I could collect my Sim card. On Wednesday I got a call to say they were told they could not assist and the best they can do is escalate the matter and someone would call. Thursday no one called I phone the call center again, I was told there is no escalation on the order and she would escalate it the order now confirmed by the line manager that it is now escalated and some one would call 24-48 hours Order *** Call ***. NO ONE CALLED. I phone the call center again on Monday spoke to a very arrogant Carmel who told me I called the wrong number and in future I should call 081 180 when though the voice prompt on 10213 specially states online orders. Carmel then goes on to tell me the order is no longer active and they online process is to cancel the order if the call center cant get hold of the applicant Call Ref 819629. So if the order was cancelled on the 3rd when they could not get hold of me every Telkom person I spoke to has **** to me when following up.

I don’t understand how Telkom can survive with people begging for your service but you just cant supply the service. If I as a small business treated my clients like this I would be on the streets. I sincerely hope Telkom can improve.