AE
Anna E

1 reviews | Active since Nov 2012

10 Aug 2016, 09:38

Cannot do business

<p>My American husband app**** for a Telkom line years ago. When we seperated and he moved back to the United States, I continued to use the line. Last year, before we moved, I called Telkom several times to stop the line. They refused to talk to me and insisted to talk to my husband who is in America. I told them we are moving and the phone line must be stopped and that my husband cannot call 10219 from America. I asked if they have another number but 10219 which my husband can call from America. The answer was 'no'. I asked for an e-mail address. Once again the answer was negative. I called them several times and each time they insisted my husband fly back to South Africa, then call 10219 from a Telkom line, to stop the phone.</p> <p>After we moved, the workers who painted the house continued to use the phone until the bill was a few thousand rand.</p> <p>NOW Telkom wants to talk to me! They harrass me day and night and they insist I pay the money. When I called them over and over before, they refused to talk to me. NOW they refuse to STOP talking to me.</p> <p>Telkom should not be in business. It is time that they go bankrupt like all other government business. A business with only one number, which can only be called from a Telkom line inside South Africa, should not be in business. In order to succeed in 2016, a business must have the following lines of communication: more than one method of contact - such as phone and e-mail. More than one phone number that can be dialed from anywhere in the world.</p> <p>Telkom, stop blaming and harrassing me. Start looking at yourself - your incompetence and inability to survive as a business in the 21st century.</p>

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Replies (1)
Telkom
Telkom's reply10 Aug 2016, 10:38
Official

Hello agter-os

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,