GA
Graeme A

1 reviews | Active since Sept 2014

16 Jul 2015, 08:33

CANNOT CONTACT TELKOM CYBERTRADE TECHNICIANS!

Customer account and system no: ***. GN Addison, Kopjeskraal Road, Parys area, North West. <br> Our VSAt system needs to be re-aligned and checked, but it seems impossible to get hold of anyone responsible for technical maintenance. Please, Telkom/Cybertrade, make it get hold of me to arrange for a visit to our property on a farm near Parys. We are without internet connectivity and this is urgent. It is NOT a connection problem but a hardware installation problem - the dish and the transponder must be made to work. Addison tel *** [Email Removed]

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Replies (1)
Telkom
Telkom's reply16 Jul 2015, 09:13
Official
Hello graemeaddison,

Thank you for contacting us.

We will certainly assist you gladly & we sincerely apologize for the inconvenience caused by not being able to reach our Technicians.

Please be advised that we have escalate to our Technical Department for further assistance & feedbck will follow.

Your social media reference number is SM125935.

Regards
William
Telkom Social Media Team