GM
Geraldene M
1 reviews | Active since May 2010
19 Sept 2017, 09:53
Cannot contact Telkom Cybertrade
We have been using the Cybertrade services and paying for it for years. A few months back their website went down and has not been working since. We have been trying to get through to Telkom Cybertrade for over 3 months now. Nobody at Telkom seems to know who Cybertrade is and yet we are billed by Telkom's Cybertrade department. Emails have been sent regarding the service that is not working and nothing has been done. We are paying for a service that is not working and nobody at Telkom can assist us!!
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Replies (3)GM
Geraldene M's updateReviewer Update
29 Sept 2017, 13:23It's 10 days later and I am yet to hear from Telkoms Cybertrade department. Reference AI ********** .
GM
Geraldene M's update29 Sept 2017, 13:23
Reviewer Update
It's 10 days later and I am yet to hear from Telkoms Cybertrade department. Reference AI ********** .
GM
Geraldene M's updateReviewer Update
04 Oct 2017, 08:26Hi Launa, Is anything happening with this request to contact Cybertrade or is this just left in the dark like all our phone calls and emails sent to Telkom?
GM
Geraldene M's update04 Oct 2017, 08:26
Reviewer Update
Hi Launa, Is anything happening with this request to contact Cybertrade or is this just left in the dark like all our phone calls and emails sent to Telkom?
GM
Geraldene M's updateReviewer Update
20 Dec 2017, 15:25Private responses from Telkom requesting if we are still having this issue - YES! BECAUSE NOBODY FROM TALKOM IS GETTING BACK TO US WITH AN ANSWER OR RESOLUTION! It's taken over 3 months posting this on HelloPeter - never mind the emails to Telkom, the phone calls and visits to the Telkom shop at The Glen. NOBODY AT TELKOM IS ASSISTING US!
GM
Geraldene M's update20 Dec 2017, 15:25
Reviewer Update
Private responses from Telkom requesting if we are still having this issue - YES! BECAUSE NOBODY FROM TALKOM IS GETTING BACK TO US WITH AN ANSWER OR RESOLUTION! It's taken over 3 months posting this on HelloPeter - never mind the emails to Telkom, the phone calls and visits to the Telkom shop at The Glen. NOBODY AT TELKOM IS ASSISTING US!