Cannot Contact Telkom

My account is in arrears due to an unforseen emergency that I needed to pay. I spoke to a Lady named Melissa who is a manager at Telkom head office that said she would call me back in 48 hours as I then discovered I was over billed by Telkom and thats why there was not enough funds in my account. Melissa was supposed to call me back 3 weeks ago. I called in numerous times thereafter to find out if the payment is reflecting as I was told it would take 7 to 8 days for the payment to reflect. I then got an sms saying that my account will be terminated within 48 hours due to non payment and that I will be handed over to attorny's for collection and that my name will be given to the credit burue. I then thought let me try and call them. I have been trying to contact them for 2 weeks to arrange a payment date even though I was over billed as I need my phone for business reasons. Untill today I call and still get no one answering. My account has been terminated and I can now not receive any calls or sms's let alone make calls or send sms's. I was not rude once or unreasonable. I was willing to pay whatever is outstanding even though it is not my fault but now I have had enough!