Cannot connect to the internet!!!

On Sunday we had experienced load shedding in the area. Once we had power, I attempted to connect to the internet - I could not. Sunday afternoon, after restarting my computer and modem several times with no success, I made use of their fault logging system and I was told that I will get feedback within 2 days. On Monday I had called the call center and waited 26 minutes, being frustrated, I hung up. Yesterday I received an SMS to confirm that the fault has been resolved. When I got home, I found that this was not resolved. I called again yesterday and waited 12 minutes before hanging up.<br> I have a question that many others might want to ask but will never get a chance to ask because we cannot get a hold of their consultants, if we cannot connect to the internet and cannot get this resolved, then what exactly are we paying for?<br> Please answer this question for me and provide your best solution.