Cannot change spend limit

Item: Telkom
Rating: 1
Author: David A

Logged fault (ref ********** 2) with Telkom on 24.06.2018 about not being able to reduce spend limit on my Telkom Mobile account after unable to do so for THREE month (despite many attempts). Now THREE weeks later, nothing has been done and my spend limit remains R 500. Resorted to using Cell C data bundle as cannot risk depleting Telkom bundle. Tried querying the fault and just get an error message! Can’t ecen complain about a complaint. Just inexcusable service.

Helpful (0)

Replies (3)

Telkom's replyOfficial

21 Jul 2018, 08:19

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply21 Jul 2018, 08:19

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

David A's updateReviewer Update

11 Aug 2018, 00:12

Hi Yazied Despite your assurance that this matter has been escalated, I have received no feedback and the spend limit remains at R 500. There can be no excuse why this simple issue has not been resolved.

David A's update11 Aug 2018, 00:12

Reviewer Update

David A's updateReviewer Update

19 Nov 2018, 16:43

Telkom have closed this fault stating it has been solved, despite it not being resolved and my spend limit remaining at R 500.

David A's update19 Nov 2018, 16:43

Reviewer Update

Telkom have closed this fault stating it has been solved, despite it not being resolved and my spend limit remaining at R 500.