Cannot change debit order date

<p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Source Sans Pro'; font-size: 8.5pt;">I am disappointed with service I am receiving from Telkom regarding changing my debit order date. last month when I phoned was asked to call in May. I just spoke to Thobeka Maqubela who still has me on hold for over 10 minutes.</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Source Sans Pro'; font-size: 8.5pt;">SOMEONE EXPLAIN WHY CAN DEBIT ORDER DATES NOT BE EFFECTIVE SAME MONTH ALL MY OTHER SERVICE PROVIDERS WERE ABLE TO MAKE THE CHANGE???</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Source Sans Pro'; font-size: 8.5pt;"> </span></p> <p> </p>