Cannot Cancel Telkom line
<p>In March 2016 we moved house and I notified Telkom and requested that my line be moved to the new house. After numerous attempts for 5 months, I cancelled the line in August 2016. Today, another 5 months later I am still paying for a service I have never received.</p> <p> </p> <p>It is impossible to speak to anybody at Telkom who knows what is going on.</p> <p> </p> <p>I want a full refund for 10 months and I want this line either cancelled or I want to be connected.</p>
After spending more than an hour on the phone again today, I still don't know where I stand with this. No correspondence, nobody to speak to. How can this be allowed?
After spending more than an hour on the phone again today, I still don't know where I stand with this. No correspondence, nobody to speak to. How can this be allowed?
Hi christo-engels,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi christo-engels,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,