Cannot Cancel Telkom Contract

Item: Telkom
Rating: 1
Author: Kausar Rangila-Sader

I have been trying since January to cancel my Telkom Mobile contract. I have called and emailed numerous times each time being told that they will escalate. 4 months later and still nothing has happened. By far the worst service ever!

Helpful (0)

Replies (3)

Telkom's replyOfficial

23 May 2018, 15:25

Thank you for contacting us.

This response serves as confirmation that your query has been received. Please post a private reply and provide us with your ID number related to your query. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,

Telkom's reply23 May 2018, 15:25

Official

Thank you for contacting us.

We do apologize for any inconvenience caused to you.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,

Telkom's replyOfficial

11 Jul 2018, 13:51

Hi Kausar

Thank you for getting in touch with us, we apologise for the late response.

We regret that you have found our support unsatisfactory, please can you kindly forward the cancellation form to ***.
Let me assure you that I will personally follow up on the issue and ensure that it is resolved to your satisfaction.^

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply11 Jul 2018, 13:51

Official

Hi Kausar

Thank you for getting in touch with us, we apologise for the late response.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Kausar Rangila-Sader's updateReviewer Update

11 Jul 2018, 13:53

Hi Launa The contract has been canceled

Kausar Rangila-Sader's update11 Jul 2018, 13:53

Reviewer Update

Hi Launa The contract has been canceled

Cannot Cancel Telkom Contract

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