1 reviews | Active since Apr 2018
CANNOT CANCEL TELKOM ACCOUNT.
I have been trying to cancel my Telkom account for the last 2 weeks. They tell you to cancel it on line. Nothing on the site where you can cancel. They tell you to call 10210. There a recording that tells you to do it on line. Are they so desperate for money that they keep you going into a loop.
Hi Cornelia
Apologies for the delay in response.
Please click here https://selfservice.telkom.co.za/rococo/public/content/interstitial and log in via old Telkom Self Service Portal on the right. Scroll down after you login and select ‘Manage My Accounts’. Select the Account you want to cancel. Scroll left until you find the ‘Cancel your Service’ tab. Follow the 4 step form and submit. A case will be logged to the backend to process the cancellation. ( 30 day notice period applies). Please note Apple software not compatible at this time, so it will be missing a few steps.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Hi Cornelia
Apologies for the delay in response.
Please click here https://selfservice.telkom.co.za/rococo/public/content/interstitial and log in via old Telkom Self Service Portal on the right. Scroll down after you login and select ‘Manage My Accounts’. Select the Account you want to cancel. Scroll left until you find the ‘Cancel your Service’ tab. Follow the 4 step form and submit. A case will be logged to the backend to process the cancellation. ( 30 day notice period applies). Please note Apple software not compatible at this time, so it will be missing a few steps.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,