cannot cancel telephone line with Telkom since September 2016

<p>I am beyond frustrated with Telkoms lack of customer service.<br />Since September 2016 I have been sending and resending all the relevant forms to cancel a telephone line. The reply I get to contact the service department. One does that and they then tell you to email the forms again- How many times does one have to do this! <br />There is no way one can phone in directly to the cancellations department as everytime I have phoned in I have been told that the complaint will be escalated and to re- email all the forms again.<br />It’s been nearly 6 months now and they keep debiting my account every month. I have tried to cancel the debit order but was told by the bank that this is not a possibility so I am caught between a rock and a hardstone<br />I am not sure which way to turn now<br />Can anyone help as this has got to be the worst company to deal with<br /> <br />My contact details are: ********** <br />Email: ********** /> <br />Fabienne Bain<br /> <br /> </p>