JP
Jason P

1 reviews | Active since May 2013

18 Oct 2016, 11:49

Cannot Cancel Services

<p>After a number of emails and calls to the call centre, after a month and a half I am unable to cancel my data and migrate my line to another service provider! I definately made the right choice in wishing to cancel my account!</p> <p>Terrible service! What do I need to do to stop Telkom taking my money!</p>

0
Replies (3)
Telkom
Telkom's reply18 Oct 2016, 14:46
Official

We have tried calling you with no luck.

Kindly send email to *** with your affected number or ID number so we can further assist.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

JP
Jason P's update18 Oct 2016, 15:44
Reviewer Update

I have sent the email, I await your feedback.
Thanks.

JP
Jason P's update19 Oct 2016, 12:03
Reviewer Update

My issue has now been resolved. The service that I received from the consultant was excellent.