Cannot cancel service at Telkom

Just to show you that I have tried to get my line and adsl cancelled since ********** 1. And until this day I have logged 2 disputes ********** 2 and ********** 6 with regards to this as Telkom has kept charging me since then - even though they have verified that the line is disabled. i have phone numerous times and my dispute is escalated everytime. And again I called Telkom and the status remains unchanged and it is still not being resolved. What is up Telkom? This is not they way you use to do business.

See some info below: 03/28/2017 3:19pm I organised a transfer of my account and Telkom cancelled my service on ********** 130 and as a result of not having a line at my new house they said that it would be cancelled. Yet today I see I owe R1731. 03/28/2017 5:49pm Hi, We apologize for the inconvenience, please be advised that your query has been escalated and feedback will be communicated soon.^AF 04/04/2017 5:22pm Hi Michael, kindly note that your query is being attended to and a case has been logged for the services to be cancelled and account credited your case number is ********** 2. ^GS 9:12am Hi Telkom, as you can see it is over a year and a half now trying to get my dispute resolved. If you can see the history of this message. The issue is still not resolved and I have had to log a new dispute ********** 6. And it has been escalated 6 times and still not resolved. What is going on there? Who can I talk to as this is not acceptable