MM
Michael M
1 reviews | Active since Nov 2013
23 Jun 2015, 10:16
Cannot cancel phone line
I cancelled my Telkom account (phone line, adsl line and subscription) over the phone in February this year when I moved house. But I continued to receive Telkom accounts in March, April, May and June. I paid the March account, because I assumed it was sent to me because I hadn't given sufficient notice of cancellation. But I refuse to pay the accounts for April-June.<br> <br> I have attempted to query this over the phone
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Replies (1)Telkom's replyOfficial
23 Jun 2015, 11:06Hello MichaelMbikiwa,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM119932
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM119932
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Best regards,
Telkom's reply23 Jun 2015, 11:06
Official
Hello MichaelMbikiwa,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM119932
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM119932
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Best regards,
