Cannot cancel my contract after it lapsed

<p>I gave written notice via the cancellation form to not renew my contract but to port it to prepaid. I received an email on 30 Jan that the cancellation had been processed and it would stop 13 days later. 12 Feb. Now your call centre tells me it will only be cancelled on 13 March. This after receiving an amended invoice and the confirmation email.</p> <p> </p> <p>I have been from pillar to post to resolve this. Finally tried speaking to a so called assistant manager -Ramoloiwa Raymond Meso (RR) ********** . Turned out to be even more useless. Even arguing with me that feedback was indeed givin to me. My contract needs to end. I no langer require the services of telkom. Please get it on prepaid so that I can go on with my life.</p> <p> </p> <p>The fact that I cannot reach anyone in your retensions and cancellations department frustrates the hell out of me. Maybe time to become more transparent and more efficient. </p>