Cannot cancel my ADSL
<p>I have been tgrying to cancel my ADSL since 7 Aug. I filled in the form, sent it and got the autoreply. I continue to get billed and receice suspension SMSs? I then took the time to endure the totally unpleasanr experience of goinmg into a Telkom store to confirm the cancelation and lodge a dispute. All done on Thu 8 Dec ... slow, tedious and unpleasant but according to the service agent, my ADSL is canceled and I await the account to be back-dated and my analogue phone restored. To my horror, today I receive a notification congratulating me on subscribing to Telkom ADSL .... got to be kidding??????????</p>
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
I received a mail from the Telkom Hellopeter Team and they agreed with my issue and asked me to pay a sum of R927.54 but am still receiving accounts which say I'm R1,259.78 in arears after I paid the agreed sum. This is simply ridiculous ...... I have sent 3 emails to the Telkom Hellopeter team since and they are simply being ignored. Disgusting.
I received a mail from the Telkom Hellopeter Team and they agreed with my issue and asked me to pay a sum of R927.54 but am still receiving accounts which say I'm R1,259.78 in arears after I paid the agreed sum. This is simply ridiculous ...... I have sent 3 emails to the Telkom Hellopeter team since and they are simply being ignored. Disgusting.