Cannot cancel lines

I am extremely unhappy with the service I have received from Telkom over the past few months attaining to this issue.<br> <br> I have been trying to cancel some lines from 19 November. I have sent emails to this email address, called the call centre and even gone into the shop to try and sort this out, yet, 3 months later this has still not been done!!!!<br> <br> On 19 November I sent an email to cancel lines, I did the same again on 10 December. In January I went into the shop where the escalated the matter and gave me reference number 'A***9'<br> <br> I have now been told that some of the lines have still not been cancelled and they still reflect on my account. <br> Thabisile Mbatha from the call centre told me that they were suspended but are active again - why were they suspended and not cancelled?<br> <br> Please cancel the following lines, effective immediately - we have been paying these lines for 2 months longer than we should have because they should have been cancelled!!<br> <br>