Cannot cancel landline not working 12 months

Reposting complaint in the hope that I will get a response this time. re: landline ***<br> <br> In previous complaint you responded in August with a ref number was SM140870...and then NOTHING<br> <br> Trying to cancel my landline since forever. It has not worked for over a year, I have stopped paying my bills as I see no reason to pay for a non existent service, Telkom, I really don't know what more to do. The phone line options take too long, I get passed from pillar to post and I cannot afford to sit on a phone for hours. Surely it should not be this difficult to cancel a simple phone line.<br> <br>