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RS
Riette S

1 reviews | Active since Mar 2018

13 Aug 2018, 07:55

CANNOT CANCEL LANDLINE

Same problem hundreds of other customers have: Icannot get my landline service cancelled. I have now stopped paying the invoices. You do not get a response from agents, online chats, bill disputes etc. etc.

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Replies (2)
Telkom
Telkom's reply17 Aug 2018, 01:39
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

RS
Riette S's update17 Aug 2018, 13:43
Reviewer Update
Hi Bronwyn Sorry but I don’t believe that is going to solve the problem.. Several customer representatives have promised to escalate my dispute to the correct department. You don’t ask for my landline number. How are you going to address this? My number is ********** . There is no telephone connected to the line so you cannot call me on this number. Look up my account and get my contact details if you are serious about this. I cancelled this service on 9th March 2018. Ref number ********** . I disputed the invoices several times on the Telkom App and online. Cancelled again on 27 May Ref number ********** 0. Spoke to customer representative Amanda Phelakho on 23 May. Said she would escalate to applicable department. No result! I have stopped paying the bills.