LS
Lian S
1 reviews | Active since Nov 2015
12 Mar 2018, 17:33
Cannot cancel Fixed line service
I have been trying to cancel my fixed line with Telkom since 01 February 2018 and it has still not been done.
I have phoned numerous times, sent emails with all the necessary documents, forwarded emails and escalated the matter and they STILL debited my account two days ago.
Complete disgrace that it can be SO difficult in 2018 to cancel a service. They can learn something from Mweb. I phoned once, everything was sorted within 5 minutes.
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Replies (3)LS
Lian S's updateReviewer Update
15 Mar 2018, 19:08Just received another invoice. incompetence does not even begin to describe it.
LS
Lian S's update15 Mar 2018, 19:08
Reviewer Update
Just received another invoice. incompetence does not even begin to describe it.
LS
Lian S's updateReviewer Update
14 Apr 2018, 19:44I am still receiving invoices. These invoices now also include "service fees" because I cancelled the debit order. it is now 4 months since I first tried to cancel. I will be instructing my lawyer to sort this out. I have proof that Telkom received my cancellation emails so the CPA will definitely be on my side.
LS
Lian S's update14 Apr 2018, 19:44
Reviewer Update
I am still receiving invoices. These invoices now also include "service fees" because I cancelled the debit order. it is now 4 months since I first tried to cancel. I will be instructing my lawyer to sort this out. I have proof that Telkom received my cancellation emails so the CPA will definitely be on my side.
LS
Lian S's updateReviewer Update
14 May 2018, 20:34Received another invoice today and my bill keeps going up with penalties for not paying. CPA here I come.
LS
Lian S's update14 May 2018, 20:34
Reviewer Update
Received another invoice today and my bill keeps going up with penalties for not paying. CPA here I come.