DJ
Dewald J

1 reviews | Active since May 2010

20 Aug 2018, 08:30

Cannot cancel Expired LTE contract

This is the second time I need to do this. I cannot cancel my expired LTE contract with Telkom. Went through all forums and tried to cancel my LTE contract. The message I am getting is "Unable to complete your request". So unfortunately I do not have a reference number.

0
Replies (2)
Telkom
Telkom's reply23 Aug 2018, 13:08
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

DJ
Dewald J's update24 Aug 2018, 07:57
Reviewer Update
Hi, I do not have a reference number because your portal does not allow me to cancel my LTE service that already expired. My ID:*** Email: *** Number: ***