Cannot cancel contract

On the 19th May 2015 I went into Sandton branch to cancel ***. Case no ***8. In October 2015 I went into this branch to advise them that this contract had not been cancelled and I also phoned the call centre<br> Case no ***2. On the 6th November I sent an e-mail to cancellations@telkom as this contract was still active.<br> On the 10th November I went into the Herm**** branch and they promised to cancel. Case no ***0. I phoned 081180 on the 21st November to confirm the cancellation, and was told that it was done. When you phone into this number, you are kept on the line for easily half an hour (I have previously asked them to phone me back) <br> I have now received a statement dated the 1st December for R197 000 (30 and 60 days in arrears!) I stopped my debit order at the bank in desperation. Please credit my account.<br>