AJ
Andrew J
1 reviews | Active since Oct 2014
30 Mar 2017, 06:44
Cannot cancel contract
<p>I've been trying to cancel my contract, which is on month to month, now for the past two months with no acknowledgment from Telkom at all! I have provided all of the details required in the store as well as 3 times via email and everything I get the same response "please provide us with the requested forms". Completely unacceptable that you are held ransom by these companies even when you don't want to use their service. </p>
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Telkom's replyOfficial
30 Mar 2017, 11:46Hi andrewj200,
Thank you for taking our call.
Please be assured that we have sent your query to the Fixed line Team for further assistance with cancellation, they will be in contact with you.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply30 Mar 2017, 11:46
Official
Hi andrewj200,
Thank you for taking our call.
Please be assured that we have sent your query to the Fixed line Team for further assistance with cancellation, they will be in contact with you.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,