Cannot Cancel Contract

<p>We have been trying to cancel a data contract at telkom since April. Woke up this morning hoping it would be magically solved but it wasn't. We filled in physical form for the cancellation after Telkom made the mistake of not doing an upgrade but however opening a new contract after we specifically stated we wanted to upgrade. I would like to know if this telkom error will be fixed (if ever) and if the money will be reimbursed? I cannot count the multitude of time we phone but nobody can help and the matter is always escalated. Even reported this to telkom's very own ***** department at KPMG but even they couldn't care less. </p> <p> </p> <p>As far as I am concerned Telkom are ******* and at the top ********** telecommunication companies. </p>