PC
Pieter C
1 reviews | Active since Jul 2010
13 Apr 2016, 05:30
Cannot cancel accounts.
I requested cancellation of all my accounts in November 2015 by sending an official Telkom service cancellation form via email. <br> In January 2016 I settled my account for the last time.<br> It is now four months later and I am still receiving bills every month. <br> <br> I have sent numerous emails to multiple departments. Even posted on their Facebook page. Nobody seems interested in resolving the matter. <br> <br> Dealing with Telkom is incredibly painful. <br> I am currently abroad and cannot sit for hours on their call centre.<br> <br> My number was ***.
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Telkom's replyOfficial
13 Apr 2016, 06:57Hello pcoetzee24,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent attention from our accounts team. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent attention from our accounts team. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply13 Apr 2016, 06:57
Official
Hello pcoetzee24,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent attention from our accounts team. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent attention from our accounts team. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,