Cannot Cancel Account

<p>I received a better deal with Vodacom for mobile data and decided to cancel my Telkom 3G account. I called the Telkom helpline, was advised to complete a cancellation request and send it to ********** This I did on 17 May requesting that my account be cancelled on 30 May. 1st of June came along and I was still allocated data. I called Telkom who advised that they hadn't received my request. The agent also spun a story about my contract ending on 2 June and that's why I still have data and assured me this would be the last month. </p> <p> </p> <p>To be safe, I again emailed my cancellation form through to ********** as well as to ********** on 8 June requesting that my account be cancelled effective 30 June. I even received a response on the same day notifying me that the cancellation was received. No surprises when 1 July came around I again had data, my account had not been cancelled. </p> <p> </p> <p>I have just spoken to an agent at Telkom (3 July) who says no cancellation has been received and says that is only an automated email response I received, acknowledging that nothing has been done even though I followed the right channels. At this point you'd think the customer service kicks in and she'd say I'm sorry that we've messed up, let me cancel it for you. Instead the agent advised me to go into a branch and hand my cancellation in myself. And then what will they do with it? Will they really be more efficient than an online email service? Absolutely inexcusable ridiculous. </p> <p> </p> <p>Would never recommend Telkom to anybody. </p>