Cannot be bothered to contact customers

<p>I app**** for the Telkom July Deal R99 for 5 Gig Data + Huawei E5573 Wi-Fi Router. I used the online application to apply. After applying a confirmation was supposed to be send to me that I never received.</p> <p>After a few days I still had no answer and I tried various ways to follow up on my application. I phoned but the customer service number only rings I sent various emails to customer service I never had a reply.</p> <p>After weeks of frustration and no feedback I contacted Queen Phahla (NQ) ********** I have previously dealt with her. Then I was phoned by Zandile Nyoka (Z) ********** she said she will help me but also spoke to me in a manner that she is doing me a huge favor. She then sent me all the application forms and I had to submit all the form again and send a list of documents I had to submit which is insane seeing I am an exciting customer and has never defaulted. Why make me complete all the forms and send all the info if there was not more stock?</p> <p>Up to today I never had any reply. I follow us several times with Queen and Zandila on email not one of them could be bothered to get back to me.</p> <p>Then I tried Twitter and they sent me a DM with the promise someone will contact me and not luck as well.</p> <p>Until the 01 Aug 2016 when the deal was over several customer service agents phoned me to tell me I need a reference number and that they now all of a sudden don’t have any stock left of that Wi-Fi modem. Why could no-one tell me before the end of July they did not have stock?</p> <p>This is clearly a lie because the still offer that Wi-Fi modem on their website under their 24 month contacts why would they offer something they don’t have in stock?</p> <p>Telkom is obviously not interested in getting new business and assisting loyal customers. </p> <p>Totally useless.</p>