1 reviews | Active since Jul 2016

06 Jul 2016, 10:39

Cannot amend hunting group

<p>I am trying to have an adjustment made to my TELKOM hunting group. I have spent half an hour on Telkom Online chat, who could not help me as they cannot deal with Business Customers. They referred me to Telkom Business 10217. After holding for an hour, I was told that they cannot help me either, I should have called Sales on 10213, After ten minutes of holding, they told me that they cannot help me either and that I should call ***. It turns out, after speaking to the very patient lady on that number that they are Trudon the publishers of the Yellow and White pages, and that they cannot assist with my hunting group either. She explained that since yesterday Telkom has been giving her number out.</p>

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Replies (6)
Telkom
Telkom's reply07 Jul 2016, 07:35
Official

HI tobias-viljoen

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We would like to assist. May we please request the Company registration number and the number to be amended when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.

Interaction REF: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

's update07 Jul 2016, 07:40
Reviewer Update

I shall respond by email. Thank you.

's update07 Jul 2016, 08:17
Reviewer Update

Email is sent. Can you please acknowledge receipt.

's update08 Jul 2016, 05:22
Reviewer Update

There has been no response on this.

's update13 Jul 2016, 07:41
Reviewer Update

Telkom responded with promises of action. No Action was taken problem is NOT resolved !

This despite promises made by :

Regards & Thank You

Celiwe

Ops Specialist: Social Media

Division: Multimedia Channels

's update18 Jul 2016, 06:14
Reviewer Update

I still have no response on this.