Cannot activate new cell phone for 2 months

I was contacted telephonically by Telkom to upgrade my 2 cell phone contracts on the 7th June 2018.

A few days later the 2 cell phones arrived by courier from selldirect. The day after the S8 was activated but the J7 prime has till today not been activated. I have phoned selldirect, telkom and even been to the telkom mobile store.

Nobody can help me to get the sim and phone activated so I am sitting with a phone ad cannot use. I don't know where to turn anymore it has been over 2 months. My last ref no I was given was ********** 4 on the 5th August 2018.

I cannot speak to the back office, manager of supervisor and no email address to get help.

This is pathetic what must I do?

Bianka Du Plessis Cell ********** 549 Email **********