Cancelling wrong account and no help in rectifying issue

Hi Telkom

I have been extremely annoyed with your level of service with my issue. This all started when I cancelled one of account under our companies name. However instead of just cancelling the account that was supposed to. The lady cancelled all the accounts. However this took me from the 3-10 August to find out. Before then your representatives were telling me that all the account under the company were suspended due to an amount of R133.42 that outstanding on the account that was supposed to be cancelled. We said ok and paid the amount and waited the 48 hour lead time, I confirmed with the representative that she didn't cancel the wrong account and she reassured me that she didn't. However nothing happened. I tested the lines and now they didnt exist, as your representative cancelled the wrong or all the accounts under the company. I have been told that a re order has been placed and we need to wait for a Technician. Im following up everyday and either I'm ignored or I get an email back saying that there is no update. This has become ridiculous, that Telkom has messed up, our Flag ship store has been with out Internet and telephones for 2 weeks and we are getting little to no assistance to rectify this matter that Telkom caused.

Please respond with what can be done to fix this, as none of your representatives so far cares.

Regards Craig