Cancelling with Telkom - The Death Loop

Having logged an escalation for an old EFT Ref # (***) and a dispute (***2) after you (TELKOM) allocated the payment to the wrong account anyway, despite the aforementioned EFT Ref #, Billing says "log a dispute in a few days"

This is in response to trying to settle an old balance on an account I didn't know I still had to pay because I have never received a bill with the outstanding amount.

Now I cannot make service changes, & am being forced to remain a customer due to your admin issues.

So in summary, I had an outstanding balance which I have already settled but cannot take the next steps because you (TELKOM) have failed to allocate the payment to the correct account, even after giving me your (TELKOM) EFT reference.

I expect to be contacted by someone asap