Cancelling with Telkom Mobile is frustrating and lacks security!

I have been trying to cancel my Mobile Broadband account with Telkom.

I logged the cancellation via their website per instruction.

A person then calls you to verify the cancellation. As i cannot verify who is calling me asking for personal information, i refuse to give those details. I do it with SARS as well and they send you details with a ref and you can call them back from a known number.

Telkom's process lacks security and after speaking to 4 agents, my cancellation is still not actioned. Their call centre agents will not transfer you to a manager so nothing happens.

I dealt with an agent that does not get the point that I cannot verify if somebody is from Telkom and continued to advise me i was at fault. Nosipho Mkhwanzi, i highly recommend you learn to deal you will not win with irate customers.

Happy there are other providers and we don't need to deal with Telkom's poor service and processes.