1 reviews | Active since Jan 2011
CANCELLING WITH TELKOM = IMPOSSIBLE
The only reason I gave Telkom one star, is because there is no option for NO stars.
on 18 April I requested my LANDLINE to be cancelled. Following ALL Telkoms online instructions.
On 28 May my ISP informed me my line was moved back to Telkom. After numerous phone calls, Facebook Posts and Emails I was promised my line will be cancelled and I was even given a reference number.
Today, 25 June - I receive antoher invoice from Telkom - I owe them for the month of June. (Even though I was not using their services). So I phone their Helpline - (witch is another story on it's own). Where I am advised they have received my request to reconnect my ADSL line and it will be done on 8 July!
All I want to do is get rid of Telkom in my life - but instead they have put in a request for re connection of my ADSL line!!!!
AND because of their administration nightmare - I just have to keep on paying until they finally manage to cancel my landline.
This is ridiculous - as it seems it is impossible to cancel with Telkom. No matter how many people you contact.
Hello Elizca
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Elizca
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
