Cancelling Telkom today

On 5 Sep 2017, I reported my line out of order. This meant I could not make or receive calls or use email or internet. On 12 Sep, my voice line was restored but not the ADSL line. On receiving notification that the service was restored, any attempts to get a technician to come and investigate proved fruitless. Finally, in desperation, I called and paid for my own IT service company to check where the problem lay. They discovered that the ADSL connection to the main line, which is in my bedroom, indeed is working. However, the telephone point that Telkom installed in my office is not. So while I can happily use my laptop, I am unable to use my PC or printer. I run a small business from home and am at the end of my tether. After calling in at Cresta's Telkom office, a consultant called and advised that a technician would contact me. Having been told this several times, I was wary. Just as well because I am still awaiting the call, despite contacting Telkom yet again today. I have decided that the only option is to make use of the fibre optic infrastructure and bypass Telkom completely. It will not surprise me if the company will - like many others in SA - go completely out of business in the not-too-distant future. And they will only have themselves to blame.