1 reviews | Active since Aug 2015
Cancelling service comparable to wrestling a snake
<p>Despite my submitting a request to cancel my telkom mobile service on 29 July 2016, I am still being invoiced by Telkom mobile. Receipt of the form was acknowledged but I was curtly informed I had a contract. This is untrue. I have never renewed my initial contract which expired in 2013. I have sent in numerous emails to the cancellation department, which have all been ignored. I have been out of the country since August, and my tenant left mid October. I am therefore paying for absolutely no service. As no number supp**** on either the website or the cancellation form work from overseas, I requested my daughter to contact Telkom mobile but they refused to deal with her, nor would they give her a number so I can deal with them directly. I have tried reversing my debit order but the reference and amount keep changing so my stop order instructions are not working. This is absolutely ridiculous customer service, if not *******. I have had no problem at all with the Telkom landline division, and I was very happy with Telkom Mobile up until now. This has soured my whole experience with Telkom. Sad as I was previously one of your happy customers.</p>
Despite receiving assurances from both the Telkom Social Media Team and the Telkom Cancellation department that my account is cancelled, Telkom is still putting through devious debit orders on my account - using different dates and numbers so that my stop order request is not picking them up. I am not going to pay for a service that I have not received since October, and which I gave notice of cancellation in July for 31st October. I will never use Telkom again. This experience of a simple request to cancel a service has left me flabagasted that they even remain in business at all.
Despite receiving assurances from both the Telkom Social Media Team and the Telkom Cancellation department that my account is cancelled, Telkom is still putting through devious debit orders on my account - using different dates and numbers so that my stop order request is not picking them up. I am not going to pay for a service that I have not received since October, and which I gave notice of cancellation in July for 31st October. I will never use Telkom again. This experience of a simple request to cancel a service has left me flabagasted that they even remain in business at all.