Cancelling of Telkom's Data package taking way too long and no response.

<p>My husband phoned Telkom and emailed them the cancellation form on the 21st of March 2017 requesting the cancellation of our data package. The person who assisted my husband via telephone told him that it would take 30 days to be cancelled, which of course is normal, however by the 20th of April our line had still not been cancelled, Telkom never did their job, they never captured our document or paid attention to our emails either. Two weeks after the set 30day cancellation period (4 May 2017) my husband then phoned and spoke to a woman who apologised profusely and said that the matter would be escallated immediately and that we would be notified about the success of the cancellation. We waited patiently for our line to be cancelled and for an email response, a phone call or at least an SMS stating that the matter had been escallated and that the job would be done. During this time, we still had to pay our monthly fee to Telkom as we did not want them to penalise us. It is now one month later after the apparent escallation and we are still waiting for our data to be disconnected. This is completely unacceptable, when we went to a Telkom store and queried the process for cancelling our line or data, etc, we were told that Telkom cannot cancel our line via face to face communication and hard copies of the necessary documents as they prefer us to do so via email. However, they don't do their jobs anyways because nobody bothers to look at their F'ing emails. It has been exactly 2 months and 16 days and still nothing has been done. We even went as far as contacting Telkom via Facebook on the 31st of May, where we got a response the next day "Thank you, we have sent your query to our Cancellation Team" it is now the 5th of May and still nothing has been done to assist us and to cancel our data. </p> <p>We are very disappointed with the service and unfortunately there is no Telkom customer service or complaints department and if there were such services they would be over crowded with many people complaining. The level of service or lack there of is disgusting and that nobody from Telkom even bothers to contact their own customers to assist them where needed.</p> <p>0 stars</p>