Cancelling of services with Telkom

Useless, unhelpful, not responsive, bad service, bad management. I app**** for fibre on 21.07.2018 and Vumatel came to my residence and completed the fibre installation. Called Telkom to switch off my ADSL service but to keep my phone number because of the VOIP options. Since July 2018, my fibre has worked for a total of 3 weeks. Paying month after month for ******* service and NO ASSISTANCE from Telkom. Called them about 10 times in the last 3 months, each call over 72 minutes. Apparently my problem has been escalated but nobody and i mean NOBODY has called back to assist.

As Telkom never updated their records, changed my details for the fibre line, I cannot log onto a profile on their website to cancel my service. NOBODY is willing to assist me. I have had enough. Telkom must come and fetch their ****, disconnect my line etc and let me know what is outstanding as I never want to deal with such useless, unhelpful and unresponsive service provider as well.

I will ensure that I tell everybody I know never to use Telkom as their service is terrible. I have asked them numerous times to come out and check my cabling, for which I have paid call out fee after call out fee and the work they did is so shoddy and terrible that I have cables all over my flat that are just hanging!

I have sent messages to Telkom, i have called them for assistance, have even gone into the Telkom store at Bedford Centre; much to my dismay, nobody can assist me...

This is ridiculous!