Cancelling of Internet service overly complicated

I have been trying to cancel my internet service with telkom for about a month now. I was told in the store that I need to phone in telephonically. On the phone I was told to fill in a form , email it back and they will phone me to confirm the information with me.<br> <br> However I have been abroad for two weeks and then failed to pick up the phone when they last called and I was notified by sms that I must restart the process.<br> <br> Why can I not just phone you? Why can't this process just be simpler and faster? Like phone me on the same day that I email the forms? Pleas help me to sort this out and get it finalised.