cancelling of contract

on 7th September 2015 I received a phone and two SIM cards from UTI courier with no invoice or any proof of an account number. From the day of delivery till 15th September I could not get any network coverage because the sims was not activated. The promise of phoning to one landline number for a year free was not true because one department referred me to another department without confirming this benefit.<br> Silona Miles/Myles did the contract but did not even follow up the delivery .<br> I spoke to a Kim Pillay and I am still waiting for them to give feedback on the cancellation of this contract because I feel misled. I phoned Kim Pillay *** . <br> There was no return address to send the package to and no account no.<br> This is the numbers of the two SIM cards<br> *** Cell no: ***<br> ***<br> My contact no is :***<br> <br> Kim Pillay said they must workout a cancellation fee but why do I have to pay?<br> I was referred to the nearest Telkom shop in somerset west 2 hours drive just to be informed they cannot assist me. I phoned for days to Telkom call centers <br> Cancel the contract or I will have cancel my bank stop order.<br> <br> Thanks<br> Charmaine De wet