Cancelling of ADSL line

Had internet through Mweb. Cancelled this service but was then told I have to cancel the ADSL line through Telkom. Phoned Telkom on the 20/05/2015 to cancel. July 2015 ADSL line still not cancelled. On 29th of July phoned Telkom. They then proceeded to cancel my whole line instead of just my ADSL. Every time you phone them you have to wait at least half an hour for them to answer. Amazing that when you sign up for the service, Mweb contacts Telkom to get line set up but when cancelling you have to contact Telkom. Have now been on the line to Telkom for 48 mins to Cancellations due to high call volumes. That tells you something doesn't it