Cancelling My Contract

To Whom It May Concern <br> <br> I've been battling to cancel my Telkom Mobile contract since the end of January 2016. <br> <br> I've sent the email as required on 28 January 2016 to cancel my contract, as my understanding is I need to give 27 days notice to cancel the contract. <br> <br> When I contacted your call centre on the 2nd of March a lady (Telez) told me that you have not received the email. I had to resend it to her, which I did. <br> <br> When I contacted your call centre again yesterday another lady (Zondi) told me you still haven't received it and there is nothing she can do. <br> <br> This is poor poor service. Both ladies where less than helpful. <br> <br> Please, can someone at Telkom assist me in cancelling this contract?? <br> <br> Regards, <br> <br> Tania